Who we are

High Country Fix It provides commercial refrigeration and restaurant equipment repair services in Summit County, Colorado. Our website is highcountryfixit.com. This policy explains what information we collect when you use our site or request service, why we collect it, and what we do with it.

Information you give us

When you submit our service request form, we collect your first name, last name, phone number, address, and the description of the work you need done. We use this information for one purpose, which is responding to your request and carrying out the service.

We do not sell it, rent it, or share it for marketing. If you call us instead, we may keep a record of your contact details and the work discussed so we can service your equipment properly.

Information collected automatically

Like most websites, ours records basic technical information when you visit. This includes your IP address, browser type, device, the pages you view, and how you arrived at our site. We use Google Analytics to understand how visitors use the site so we can improve it. 

Google may set cookies in your browser to do this. You can read how Google handles this data in their privacy policy, and you can opt out using the Google Analytics opt out browser add on. You can also block or delete cookies through your own browser settings. Doing so will not stop you from using our site or requesting service.

Who we share information with

We do not share your information with third parties, except where it is necessary to run the business or required by law. That includes our website hosting provider, which stores form submissions on our behalf, and Google Analytics as described above. Each of these only receives what is needed for that specific function.

We may also disclose information if we are legally required to do so, or if it is necessary to protect our rights or safety.

How long we keep it

We keep service request records for as long as needed to complete the work and maintain accurate service history for your equipment, and afterwards as required for tax and business records.

Analytics data is retained according to Google’s standard retention settings.

Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Colorado residents have additional rights under state privacy law.

To make any of these requests, contact us using the details below. We will respond within a reasonable time.

Children

Our services are directed at businesses, and our site is not intended for anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. Any changes will appear on this page with a revised date at the top.

Contact us

If you have questions about this policy or how we handle your information, reach out to us.

High Country Fix It

Phone: (970) 368-2855
Summit County, Colorado